questions and answers

Unfortunately all bookings are final and non refundable, we will however reschedule your booking for you at no extra cost as long as you let us know 48hrs before the booking is due to take place.

Covid-19 – In the current climate we understand that there is some uncertainty. should we be forced to close due to a local or national lockdown, all effected customers will be contacted by email within 72hrs of an announcement and their booking placed on hold until we are allowed to reopen and reschedule the booking.   

All of our games are private and you will not be sharing with anyone else.

We love to build family friendly games, however please be aware that there are limitations with axe throwing, and some areas of the escape rooms could be dark and may contain loud noises

Yes, as long as you don’t exceed the maximum number of players for your room. Please call us if you would like to play with more than 6-8 players, we may be able to help you!

As one enthusiast to another, you do understand that we can not allow anyone to call in hints or take photos or videos of the room.

So, while you may carry your phones into the room, using them is strictly prohibited.

We monitor the rooms constantly and if you do use your phone the game will be stopped immediately and you will be removed from the premises.

The entire point of an escape room is being on your toes. You can hardly do that if you consume alcohol.

Also, certain scenarios in our rooms may require limited physical activity and ingestion of alcohol before taking part may lead to injuries. So, we’d ask that you not take any alcohol before coming to Mystery Quest

There are various car parks and on street parking within a few minutes walk from us. Parking is not an issue to worry about.

You get 60 minutes to escape from the actual room.

We believe our escapes are as immersive and enjoyable as the very best of them so the experience should last you a lifetime!

All our games are best suited for 2-8 players.

Being enthusiasts ourselves we really want to see you try out our rooms. And we will do our best to reschedule should you need it.

However we can’t guarantee anything since it depends on the availability of slots. And on most days, there aren’t that many available!

We will do our best to accommodate your request but require at least 48hrs notice, anything less will incur a £30 rescheduling fee.

We would prefer it if you weren’t late.

Please keep in mind that if you arrive late and the slot next to yours is booked, we will have to deduct that time from your allotted 60 minutes so your slot ends on time since it’s really not fair to keep the group next to you waiting for no fault of theirs.

Not really, but it depends what you find scary 🙂

The great news is YES we are.

An Escape Room is simply what the name suggests – a room you have to escape from.

The room itself is filled with various kinds of riddles and challenges.

You are locked in with your team mates and all of you have to work together to find a way out.

Whatever you feel like wearing – this isn’t the Royal Wedding!

However do remember that this is an escape room, so the room design isn’t regular. So, if you’re wearing a dress, for example, you may find it difficult to ensure that it doesn’t catch onto anything and rip off.

It’s preferable that you arrive at least 10 minutes before your scheduled escape so you can cool down and get focused.